Last week, I had the chance to travel through Hungary and Austria, where I met my long-time buyer, Ron. He has used my service more than five times and was happy to share his overall experience using Fiverr, including the most important factor that every freelancer should keep in mind.
Since you are a subscriber of this newsletter and a listener, you get exclusive access to listen to and read this interview first! It will also be released on my YouTube channel next week!
Ron runs a successful YouTube channel where he reviews various PC parts and builds while collaborating with many well-known brands.
Experience as a Fiverr Buyer
Q: What has been your experience using Fiverr as a buyer? Are you still using it?
Ron: Yes, I still use Fiverr for various tasks, such as web server setup. However, my experience has been mixed. Just because a seller has five stars or is a Pro Seller does not always guarantee the best service. I tend to stick with sellers I have built a relationship with rather than constantly searching for new ones.
Leaving Reviews and Seller Communication
Q: Do you rate sellers lower than five stars?
Ron: I do not typically leave bad reviews unless absolutely necessary. If I encounter an issue, I reach out to the seller first to see if we can work things out. I only consider lower ratings if there is no response or if the service is completely unsatisfactory.
Changes in Buyer Experience Over the Years
Q: Do you feel Fiverr has improved or worsened as a buyer experience over the years?
Ron: Honestly, it has gotten worse in some aspects, but not because of Fiverr itself. The platform has become overcrowded, making it difficult to choose the right seller. When you search for something, you get hundreds of options, which can be overwhelming.
For urgent tasks, sometimes the top-rated sellers have long wait times, so buyers are forced to choose less experienced sellers. This creates a challenge in finding the right balance between quality and availability.
Long-Term Seller Relationships
Q: Do you tend to work with the same sellers, or do you try new ones often?
Ron: I prefer long-term relationships with sellers. If I find someone reliable, I keep working with them rather than switching. Even though I stopped using Instagram growth services, it was not because of bad service—it was just not a focus anymore. I always prioritize communication and consistency when choosing a seller.
AI in Fiverr’s Buying Process
Q: How do you feel about Fiverr introducing AI assistants to the buyer experience?
Ron: I am not a fan of AI for customer service. It usually makes things more complicated. Instead of getting direct help, you have to go through unnecessary steps before reaching a human.
If Fiverr adds AI chat for sellers, buyers will have to type “Chat to human” just to get real interaction. That is frustrating. I have seen it happen on platforms like Amazon, and I do not like the trend.
AI-Generated Project Assistance
Q: What do you think about Fiverr’s AI helping buyers define project requirements and match them with sellers?
Ron: It could be useful, but it depends on the niche. In graphic and design services, it makes sense because AI can generate baseline concepts that sellers can refine. But in other categories, I am skeptical about how effective it would be.
Buyer Fees on Fiverr
Q: Does the service fee Fiverr charges buyers bother you?
Ron: Not at all. The fee is reasonable and provides a security net. Every platform has some sort of fee, so I do not mind paying a little extra for protection and support if something goes wrong.
Overall Rating of Fiverr as a Buyer
Q: On a scale of 1 to 10, how would you rate Fiverr as a buyer?
Ron: I would give it a solid 7. It is still a great platform, but it used to be better. The biggest issue is the overwhelming number of sellers, making it harder to find the best ones.
Final Advice for Freelancers and Buyers
Q: What is the most important thing sellers should keep in mind when working with buyers?
Ron: Communication is the key. Even if the result is not exactly what the buyer expected, good communication helps build trust. A seller who is willing to listen and make adjustments will always have repeat buyers.
If you liked this interview and are interested in more stories like this, consider subscribing and sharing this newsletter on social media. This would mean a lot to me, and I will continue to produce similar stories like Ron’s, as well as stories of sellers on Fiverr.
See you soon!
Vasily
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